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Frequently Asked Questions

We've compiled a list of answers to common questions.

SATcase is a satellite communication handset that interfaces with mobile/cell phones via Bluetooth to allow the user to continue communication wherever they may be; even without mobile phone signal.

As well as advanced electronic component technology to enable SATcase to communicate via satellites, SATcase is also a ruggedly built device designed to protect your mobile/cell phone INSIDE the case. This will enable you to take it to the harshest of environments.

The handset communicates with the user’s mobile phone via Bluetooth.  The user downloads the SATcase App from the App Store then pairs their mobile phone to the SATcase.  The mobile phone is then inserted into a Sleeve that fits inside the SATcase main unit.

Both Apple and Android (e.g. Samsung) operating systems will interface with the SATcase via Bluetooth.

Yes, as long as the mobile/cell phone is operating on iOS or Android and it is on the mobile/cell phone supported list, then you can use both phones independently with the case. The only thing you need to check is if the Sleeve can accommodate both phone types. If they are different phone types, then an additional Sleeve can be purchased for other phone types from the SATcase store.

  • iPhone 1 Sleeve:   iPhone 6s, 7, 8
  • Android 1 Sleeve: Samsung Galaxy S6 & S7, Nokia 5 & 6, HTC One A9S
  • Android 2 Sleeve: Samsung Galaxy S8
  • Android 3 Sleeve: Google Pixel 2, Nokia 7 & 8

Yes, once the phone is placed inside the sleeve and the sleeve is securely connected to the main unit, the whole device is protected from even the harshest environments.

The SATcase has a hardened clear touchscreen on the front that connects tightly against the mobile/cell phone screen when it is fitted inside the sleeve. The user can then operate the mobile/cell phone as normal.

The handset communicates with the user’s mobile phone via Bluetooth.  The user downloads the SATcase App from the App Store then pairs their mobile phone to the SATcase.  The mobile phone is then inserted into a Sleeve that fits inside the SATcase main unit.

The SATcase front screen can be operated by bare finger or with touchscreen gloves. The buttons on the SATcase App are the same size or larger than the buttons on a normal mobile/cell phone screen.

The SATcase has been manufactured to withstand being immersed in water for up to 30 minutes at 1.5 metres depth and will withstand the fiercest of sandstorms.   SATcase will also withstand vibrations and clumsy drops – keeping your phone safe inside at all times.

Yes, the SATcase has a large recess at the top for Security type clip or carabiner to be attached.

Just like normal!   The user chooses a contact to call or text and then extends the SATcase antenna.  Once a satellite signal is received, the user can communicate in a similar way to making a normal call or sending a text.

No, the SATcase comes with a pre-installed Satellite SIM card.  Separate airtime is purchased which enables the SATcase to communicate via satellite.

The SATcase works on the Iridium satellite network which is a true pole-to-pole communication network.  Communication can be made anywhere around the globe.   Just raise the antenna on the SATcase and point it to the sky and it will pick up one of the many orbiting Iridium satellites in seconds.

Yes, just unscrew the top of the antenna from the SATcase and an external cable can be connected onto the unit’s SMA connector, so that an externally mounted Iridium satellite antenna on a building, vehicle, ship or aircraft can be used instead.

The SATcase will operate between -20 and +55 degrees Celsius.   If your mobile/cell phone can operate at these extremes, then you will still be able to make calls and send texts via satellite.  Please refer to your mobile/cell manufacturer’s handbook for their operating temperature range.

Please note, the SATcase will not extend your mobile/cell phone operating temperature limits.

Yes, the mobile phone and the SATcase will both be charged when the SATcase is plugged into a mains outlet.

Yes, additional batteries can be purchased from the SATcase store and interchanged to ensure the operational life of the SATcase is extended when you know you aren’t going to be near a charging point anytime soon. 

The SATcase has an emergency SOS button integrated into the main case.   When the button is pressed, GPS information identifying your exact location is transmitted over satellite to a 24/7 SOS operations help desk, which will liaise with local Search and Rescue teams to come and find you, wherever you are in the world.

Yes, the SATcase unit has 3 LED’s on the rear of the unit that can transmit in white, green and infrared to alert people nearby of your location.  These LED’s are controlled from the main unit or the SATcase app on your mobile/cell phone and can be used constantly or as a strobe.

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